Shipping and ReturnsDelivery is free to England & Wales. However, there is a surcharge to addresses in Scotland, Southern Ireland and offshore. Please email your postcode for delivery costs.
Delivery will be 7 to 10 working days, the courier will contact you to book delivery in, please make sure you provide a mobile number.
Your goods will be delivered via a lorry. The lorry must be able to pull up outside and get near your property, please do not order if the lorry cant reach your property and there is likely to be a problem with access, please contact Complete Stoves in advance of placing your order. Examples of areas we cannot deliver to are long or gravelled drives, areas inside walled cities with height restrictions, narrow lanes, grassed lawns, steep drives, narrow gateways or up/down steps. We may be able to make alternative delivery arrangements if you contact is in advance.
With our standard delivery service there will be one driver, we suggest you have at least one other person with you to assist. The driver will move the goods to the nearest accessible wheel point depending on access. Unfortunately due to insurance and health and safety issues the driver is not permitted to move the goods inside your property but can wheel into a garage.
Stoves must be checked upon delivery for damage. Faulty or missing items must be reported in writing within 48 hours of receipt. The driver will stay and wait for you to check for up to 10 minutes, whilst you unpack and check the goods. If you do not check the goods and the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities. If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note and refuse delivery, contact Complete Stoves asap.
If you are unavailable when your goods are delivered on your pre-booked delivery date, then re-delivery charges will apply.
Goods only accepted back within 7 days of receipt. Refunds subject to cost incurred and will be subject to a handling charge. Return carriage at buyers own cost.